Frequently Asked Questions
At Towel Haus, we want your experience with our luxury towels to be flawless. Below are answers to common questions our customers ask. If you have a question that isn’t covered here, feel free to reach out to our support team for assistance.
Shipping & Delivery
Yes! We provide free shipping on all orders, no matter the destination or order size.
We currently ship to the worldwide from our China warehouse.
Once your order is shipped, you will receive a confirmation email with a tracking number. You can track your package in real time by visiting our Order Tracking Page.
Simply enter your tracking number and email to see the latest updates on your shipment’s progress.
Returns & Refunds
We want you to love your purchase from Towel Haus.
If you’re not completely satisfied, we gladly accept returns within 30 days of delivery.
Return eligibility
- Items must be unused, unwashed, and in their original packaging.
- Any item that has been used, washed, or altered cannot be returned.
- To initiate a return, please contact our support team at support@towelhaus.com with your order number and reason for return.
Refunds
- After the returned item is received and inspected at our China warehouse, your refund will be processed to the original payment method within 10 business days.
- Shipping charges (if any) are non-refundable.
- You’ll receive an email confirmation once your refund has been issued.
Non-returnable items
- Gift cards, clearance items, and personalized products are final sale and not eligible for return.
Return address
Towel Haus Returns Department
NO 88 LANE 225 Kaiyuan Road, Jiangbei, Ningbo, Zhejiang, China 315033
Returning your order is easy:
Contact our support team at support@towelhaus.com with your order number.
Return process
- Once your return is approved, we’ll email you the return instructions and the China warehouse address.
- Please ship the item(s) back within 7 days of receiving approval.
- The buyer is responsible for return shipping costs unless the item arrived damaged or defective.
Payments
We accept all major credit cards, including:
✔ Visa
✔ MasterCard
✔ American Express
We also support digital payment options like Apple Pay, Google Pay, and Shop Pay for a faster and more secure checkout experience.
All transactions are encrypted and secure, ensuring your payment details remain safe
Product Information
We offer our luxury towels in a range of sizes to suit your needs:
- Washcloth – 30 x 30 cm (12” x 12”)
- Hand Towel – 70 x 40 cm (27” x 16”)
- Bath Towel – 140 x 70 cm (55” x 27”)
Each towel is made with premium Egyptian cotton for unparalleled softness and absorbency.
To maintain the luxurious feel of your towels, follow these care instructions:
✔ Wash before first use – This removes any residue and optimizes absorbency.
✔ Use a mild detergent – Avoid harsh chemicals or bleach.
✔ Machine wash on warm – Wash with similar colors.
✔ Avoid fabric softeners – They coat the fibers and reduce absorbency.
✔ Tumble dry on low – High heat can damage the cotton fibers. Remove promptly to keep towels fluffy.
With proper care, your towels will become even softer and more absorbent over time.
