Frequently Asked Questions
At Towel Haus, we want your experience with our luxury towels to be flawless. Below are answers to common questions our customers ask. If you have a question that isn’t covered here, feel free to reach out to our support team for assistance.
Shipping & Delivery
Yes! We provide free shipping on all orders, no matter the destination or order size.
We currently ship to theUSA, Canada, Australia, United Kingdom and New Zealand.Unfortunately, we do not ship to other regions at this time.
Once your order is shipped, you will receive aconfirmation email with a tracking number. You can track your package in real time by visiting our Order Tracking Page. Simply enter your tracking number and email to see the latest updates on your shipment’s progress.
Returns & Refunds
We offer a 100% money-back guarantee. If for any reason you’re not completely satisfied with your order, you can return it within 30 days of delivery for a full refund – no questions asked.
Returning your order is easy:
Contact our support team at support@towelhaus.com with your order number.
We will provide return instructions and a return address.
Once we receive the item, we’ll issue a full refund to your original payment method.
Your satisfaction is our top priority, and we make the return process hassle-free.
Payments
We accept all major credit cards, including:
âś” Visa
âś” MasterCard
âś” American Express
We also support digital payment options like Apple Pay, Google Pay, and Shop Pay for a faster and more secure checkout experience.
All transactions are encrypted and secure, ensuring your payment details remain safe
Product Information
We offer our luxury towels in a range of sizes to suit your needs:
- Washcloth – 30 x 30 cm (12” x 12”)
- Hand Towel – 70 x 40 cm (27” x 16”)
- Bath Towel – 140 x 70 cm (55” x 27”)
Each towel is made with premium Egyptian cotton for unparalleled softness and absorbency.
To maintain the luxurious feel of your towels, follow these care instructions:
✔ Wash before first use – This removes any residue and optimizes absorbency.
✔ Use a mild detergent – Avoid harsh chemicals or bleach.
✔ Machine wash on warm – Wash with similar colors.
✔ Avoid fabric softeners – They coat the fibers and reduce absorbency.
✔ Tumble dry on low – High heat can damage the cotton fibers. Remove promptly to keep towels fluffy.
With proper care, your Onuia towels will become even softer and more absorbent over time.
